Exchange & Return Policy

At Kingdomian, every T-shirt is made to order with care and attention to quality. Since each product is printed specifically for you after your order is placed, we encourage you to review this policy carefully before making a purchase.

Exchange & Return Eligibility

We accept exchange or return requests only if you notify us within 7 days of receiving your order.

To request an exchange or report an issue, please contact us at:

📧 support.kingdomian@gmail.com

Please include:

Your Order Number
A brief description of the issue
Clear photographs of the product (if applicable)

Size Exchange

We offer one free size exchange per order, subject to product availability.

To be eligible:

The exchange request must be made within 7 days of delivery.
The product must be unused, unwashed, and in its original condition.
All original tags and packaging must be intact.
The product must be properly packed for reverse pickup.

Please refer to the Size Chart carefully before placing your order.

Refunds are not available for size-related issues.

Wrong Product Received

If you receive a product different from what you ordered, we will replace it at no additional cost.

Please notify us within 7 days of delivery by emailing support.kingdomian@gmail.com with clear photographs of the product received.

Damaged or Defective Products

If your product arrives damaged, defective, or has a manufacturing defect, please notify us within 7 days of delivery.

After verification, we will provide one of the following, as appropriate:

A replacement product
A full refund
Store credit

Please include clear photographs showing the issue.

Refund Policy

Refunds are provided only in the following situations:

You received a damaged or defective product.
You received the wrong product.
The product has a verified manufacturing defect.

Approved refunds will be processed to the original payment method within 5–10 business days after approval.

Products Not Eligible for Return or Refund

Returns, exchanges, or refunds will not be accepted in the following cases:

Incorrect size selected by the customer (exchange only, no refund).
Change of mind after the order has entered production.
Products that have been used, washed, worn, altered, or damaged after delivery.
Products returned without their original tags or packaging.
Exchange or return requests made after 7 days from the delivery date.

Colour & Print Variation

Please note that the actual colour of the T-shirt and printed design may vary slightly from the images displayed on our website, social media platforms, or advertisements due to differences in screen settings, lighting, photography, and the printing process. Such minor variations are normal and shall not be considered manufacturing defects or grounds for return, exchange, or refund.

Order Cancellation

Since every Kingdomian product is made to order, cancellations are accepted only before production begins.

Once production has started, the order cannot be cancelled.

Delivered but Not Received

If your tracking status shows your order as Delivered but you have not received it:

Please first check with your family members, neighbours, apartment security, or reception.
If you still cannot locate your package, contact us within 48 hours of the delivery notification.

We will investigate the matter with our courier partner and keep you informed throughout the process.

Important Notes

Please do not accept a package if it appears visibly damaged or tampered with at the time of delivery.
Exchange or replacement requests are processed only once per order.
We reserve the right to refuse any exchange or refund request if the returned product does not meet the eligibility criteria outlined above.